Defect liability rights
Introductory provision on liability for defects
We undertake to deliver the Goods to you in the required quality, quantity and without defects.
We are responsible for defects in the Goods upon receipt. We are not liable for defects caused by their use or wear and tear. For Goods sold at a lower price, we are not liable for defects for which a lower price has been agreed.
The general warranty period is 24 months. The warranty period begins from the moment the Goods are taken over by you.
If the Goods are replaced, the warranty period begins to run again from the receipt of the new Goods by you.
Your rights under liability for defects in the Goods for which the warranty period applies will lapse if you do not exercise them during the warranty period. However, you must exercise the liability rights for defective goods at the latest on the day following the purchase, otherwise your rights will expire.
We guarantee that at the time of the transfer of the danger of accidental destruction and accidental deterioration of the Goods under Art. 7 of the Conditions is Goods without defects, in particular that:
1. has the characteristics that we have agreed with you and, if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected due to the nature of the Goods;
2. is suitable for the purposes we have stated or for the purposes which are usual for Goods of this type;
3. corresponds to the quality or production of the agreed sample if the quality or production has been determined on the basis of the sample;
4. is in the appropriate quantity and weight;
5. meets the requirements of special legislation;
6. is not encumbered by the rights of third parties.
Conditions for exercising the law of liability for defects (complaints)
Upon receipt of the Goods, you are obliged to thoroughly inspect and inspect the Goods. In the event of obvious defects (eg mechanical damage), you are obliged to file a complaint in accordance with point 7.4.1 without undue delay. below. We will not take into account a later claim due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.
You are obliged to exercise the right from liability for other defects (hidden defects) in the manner according to point 7.4.1. below without undue delay after you have discovered the defect in the Goods, but no later than the expiration of the warranty period.
The warranty only covers manufacturing defects of the Goods and defects caused by mechanical damage. You may not exercise the right of liability for defects, especially for defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions, etc.
You are not entitled to exercise the right of liability for the defect if you knew about the defect before taking over the Goods, resp. we have notified you of it or you have therefore been granted a reasonable discount on the Price of the Goods.
Exercising the right from liability for damage (complaints)
In the event that the Goods have a defect, ie especially if any of the conditions under Art. 2, you can notify us of such a defect and exercise your rights from liability for defects (ie claim the Goods) by sending an e-mail or letter to Our addresses listed under Our identification data. For complaints, you can also use the sample form provided by Our site, which forms Annex no. 1 Terms.
In your notification by which you make a claim, state in particular the description of the defect of the Goods and your identification data, including the e-mail to which you are interested in receiving the notification of the complaint, and also which of the claims for defects specified in point 7.5 .4. to 7.5.8., you apply.
When making a complaint, also provide us with proof of purchase of the Goods (invoice), in order to prove its purchase from us, otherwise we are not obliged to acknowledge your complaint.
We consider the day of delivery of the defective Goods together with the relevant documents to be the day of the commencement of the complaint procedure (according to point 7.4.3). If your submission, which you are claiming, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), in writing, especially by e-mail, we will ask you to complete the complaint. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
If you do not complete the submitted complaint in accordance with point 7.4.4. of this article without undue delay, no later than within 10 days from the date of delivery of our invitation pursuant to point 7.4.4. of this article, we will consider your submission to be unfounded.
Based on your decision, which of the rights under § 622 and § 623 of Act No. 40/1964 Coll. You apply the Civil Code as amended (hereinafter referred to as the “Civil Code”) (specified in clauses 7.5.4 to 7.5.8), we will determine the method of handling the complaint immediately, in complex cases no later than within 3 working days from the date of your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of your complaint.
After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we can handle the complaint later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if possible.
We will issue you a written document about the handling of the complaint, no later than 30 days from the date of the complaint, and we will inform you about its handling via e-mail. In the event that the complaint is accepted, we will send you the repaired Goods or exchange the Goods for new goods or return the paid Price of the Goods to you, unless we agree otherwise.
If it is a defect that we can eliminate, you have the right to have the defect rectified free of charge, in good time and properly. We will remove the defect of the Goods without undue delay.
Instead of eliminating the defect, you may request the replacement of the Goods or, if the defect concerns only a part of the Goods, the replacement of this part, in cases where we do not incur disproportionate costs due to the Price of the Goods or the severity of the defect.
Instead of eliminating the defect of the Goods, we can always replace the defective Goods with perfect ones, if this does not cause you serious difficulties.
If it is a defect of the Goods which cannot be removed and which prevents you from being able to use the Goods properly as defect-free goods, you have the right to exchange the Goods or you have the right to withdraw from the Contract. The same rights belong to you in the case of remediable defects, but you cannot use the Goods properly due to the recurrence of the defect after repair or for a larger number of defects.
In the case of other irreparable defects, you are entitled to a reasonable discount on the Price of the Goods.
We will settle the complaint by handing over the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount from the Price of the Goods, a written request to take over the performance (Goods) or a justified rejection of the complaint.
The exercise of rights from liability for defects and complaints of the Goods is governed by the provisions of § 619 et seq. Of the Civil Code, Act no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on Offenses as amended (hereinafter referred to as the “Consumer Protection Act”), and Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's premises and on the amendment of certain laws as amended (hereinafter the "Distance Consumer Protection Act").
If you are an entrepreneur, it is your duty to report and reprimand the defect without undue delay after you could find it, but no later than within 3 days of receiving the Goods.
If you are a consumer, you have the right to exercise your liability for defects that occur in the consumer Goods within 24 months of receipt of the Goods.
Annex no. 1 - Claim form
Degree name and surname:
Order and invoice number:
Date of receipt of goods:
The goods that are being complained about (name and code):
Description and scope of product defects:
As a customer of the seller, I demand that my complaint be dealt with in the following way:
I wish to return the money to a bank account (IBAN)/in another way