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General terms and conditions

General terms and conditions

These general terms and conditions ("Conditions") regulate the rights and obligations of you, as buyers, and us, as sellers, within the framework of contractual relationships concluded through the E-shop on the website www.knxsolution.sk .

All information about the processing of your personal data is contained in the personal data processing policy, which can be found in the section Personal data protection.

As you probably know, we primarily communicate remotely. Therefore, our contract also uses means of remote communication that allow us to reach an agreement without the physical presence of you and us.

If any part of the terms and conditions contradicts what we have jointly agreed upon as part of your purchase process on our E-shop, that specific agreement will take precedence over these terms and conditions.

1. Some definitions

  • Price is the financial amount you will pay for the goods;
  • The shipping price is the amount you will pay for the delivery of the goods, including the price for packaging;
  • The total price is the sum of the price and the shipping price;
  • VAT is a value added tax according to applicable law;
  • E-shop is an online store operated by us at the address u Sihelníka 2232 Čadca, where the purchase of Goods will take place;
  • An invoice is a tax document issued in accordance with the Value Added Tax Act for the total price;
  • We are presentlife sro , with registered office at Veľká okružná 17 Žilina 01001, ID number 54326354, registered in the Commercial Register kept by the District Court of Žilina, section sro, entry no. 78812/L, email kontakt@knxsolution.sk , telephone number +421902305798, legally referred to as the seller;
  • An order is your irrevocable proposal to enter into a contract for the purchase of goods with us;
  • Goods are everything you can buy in the E-shop;
  • A user account is an account established based on the data you provide, which allows for the storage of the entered data and the history of ordered goods and concluded contracts;
  • You are the person shopping on our E-shop, legally referred to as the buyer;
  • The Contract is a purchase contract agreed on the basis of a properly completed order sent via the E-shop, and is concluded when you receive an Order confirmation from us.

2. General provisions and instructions

  • Purchase of goods is possible via the web interface of the E-shop or directly at kontakt@knxsolution.sk
  • When purchasing goods, it is your obligation to provide us with all information correctly and truthfully. We will therefore consider the information you provided to us when ordering goods to be correct and truthful.

3. Conclusion of the contract

  • A contract with us can only be concluded in Slovak or English.
  • The contract is concluded remotely via the E-shop, and the costs of using remote communication means are borne by you. However, these costs do not differ in any way from the basic rate that you pay for using these means (i.e. in particular for internet access), so you do not have to expect any additional costs charged by us beyond the total price. By sending an order, you agree to the use of remote communication means.
  • In order for us to conclude a contract, you must create a draft Order in the E-shop. This draft must include the following information:
  1. Information about the purchased Goods (in the E-shop, you mark the goods you are interested in purchasing by clicking the "Add to Cart" button);
  2. Information about the price, shipping price, VAT, method of payment of the total price and the requested method of delivery of the goods; this information will be entered as part of creating an order proposal within the E-shop user environment, while information about the price, shipping price, VAT and total price will be provided automatically based on the goods you have selected and the method of delivery;
  3. Your identification data used to enable us to deliver the goods, in particular your name, surname, delivery address, telephone number and email address;
  4. By continuing to create a design, you confirm that you have read these terms and conditions.
  • During the creation of the order draft, you can change and check the data until it is created. After checking, you will create the order by pressing the "Complete order with payment obligation" button. After pressing the "Complete order with payment obligation" button, all filled-in information will be sent directly to us.
  • We will confirm your order to you as soon as possible after it has been received by us by means of a message sent to your e-mail address specified in the order. The confirmation will include a summary of the order and these terms and conditions. Our confirmation of the order constitutes a contract between us and you. The terms and conditions in force on the date of the order form an integral part of the contract.
  • There may also be cases where we will not be able to confirm your order. This is especially the case when the Goods are not available or when you order a larger number of goods than we allow. However, we will always provide you with information about the maximum number of goods in advance in the E-shop and it should not be surprising to you. If there is any reason why we cannot confirm the order, we will contact you and send you an offer to conclude a contract in an amended form compared to the order. In such a case, the contract is concluded when you confirm our offer.
  • If an obviously incorrect price is stated in the E-shop or in the order proposal, mainly due to a technical error, we are not obliged to deliver the goods to you at this price even if you have received an order confirmation and therefore a contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new contract in a modified form compared to the order. In such a case, the new contract is concluded when you confirm our offer. If you do not confirm our offer within 3 days of sending it, we are entitled to withdraw from the concluded contract. An obvious error in the price is considered, for example, a situation where the price does not correspond to the usual price at other sellers or a number is missing or extra.
  • If a contract is concluded, you are obligated to pay the total price.
  • If you have a user account, you can place an order through it. Even in this case, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an order is identical to that of a buyer without a user account, but the advantage is that you do not need to fill in your identification data repeatedly.

4. User account

  • Based on your registration in the E-shop, you can access your user account.
  • When registering a user account, it is your obligation to provide all entered data correctly and truthfully and to update it in case of changes.
  • Access to the user account is secured by a username and password. It is your obligation to maintain confidentiality regarding these access details and not to provide them to anyone. We are not responsible for any misuse of them.
  • The user account is personal and you are therefore not authorized to allow its use by third parties.
  • We may cancel your user account, especially if you have not used it for more than 2 years or if you breach your obligations under the contract.
  • The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

5. Price and payment terms, reservation of title 

  • The price is always stated in the E-shop, in the order proposal and of course in the contract. In the event of a discrepancy between the price stated for the goods in the E-shop and the price stated in the order proposal, the price stated in the order proposal will apply, which will always be identical to the price in the contract. The order proposal also states the price for shipping, or the conditions under which shipping is free.
  • The total price is shown including VAT if you are connected from within the EU, including all fees set by specific legislation. If you are connected from outside the EU, the displayed price is excluding VAT.
  • We will require payment of the total price from you after the conclusion of the contract and before the delivery of the goods. You can pay the total price in the following ways:
  1. By bank transfer. We will send you payment information in a subsequent email. In case of payment by bank transfer, the total price is due within 7 days.
  2. By card online or online bank transfer. In this case, payment is made through the ComGate payment gateway, and the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.comgate.cz/cz/platebni-brana
    For more information about payment methods, please visit:
    https://help.comgate.cz/v1/docs/cs/platby-kartou
    https://help.comgate.cz/docs/bankovni-prevody

    Company contact details:
    ComGate Payments, as
    Gočárova třída 1754 / 48b, Hradec Králové
    Email: platby-podpora@comgate.cz
    Phone: +420 228 224 267
  3. In the case of cash on delivery, payment will be made upon delivery of the goods versus handing over the goods. In the case of payment by cash on delivery, the total price is payable upon receipt of the goods.
  • The invoice in printed form will always be physically attached to the goods. The invoice will also be issued in electronic form and after payment of the total price and upon request will be sent to your email address provided in your order.
  • The ownership of the goods passes to you only after you have paid the total price and taken delivery of the goods. In the case of payment by bank transfer, the total price is paid by crediting it to our account, in other cases it is paid at the moment of payment.

6. Delivery of goods, transfer of risk of accidental destruction and accidental deterioration of the object of purchase 

  • The goods will be delivered to you in the manner of your choice, and you can choose from the following options: Delivery via GLS, DHL Express.
  • Goods can be delivered within: Slovakia, Czech Republic, Hungary, Croatia, Poland, Germany, Austria, Romania, Slovenia, Belgium, Bulgaria, Denmark, France, Netherlands, Lithuania, Latvia, Luxembourg, Estonia, Finland, Ireland, Portugal, Spain, Sweden, Italy, United Kingdom, Cyprus, Malta, Monaco, Singapore, Bahrain, Hong Kong, Indonesia, Japan, Kuwait, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Vietnam, United Arab Emirates, Israel, Albania, Bosnia & Herzegovina, Gibraltar, Iceland, Liechtenstein, North Macedonia, Serbia, Turkey, New Zealand, Norway, Thailand, Faroe Islands, Montenegro, Switzerland.
  • The delivery time of the goods always depends on their availability and the chosen delivery and payment method. The time stated on the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the store, we will always inform you about the possibility of picking up the goods via e-mail.
  • When receiving the goods from the carrier, it is your obligation to check the integrity of the packaging of the goods and, in the event of any damage, to immediately notify the carrier and us. If the packaging is damaged, which indicates unauthorized handling and entry into the shipment, it is not your obligation to receive the goods from the carrier.
  • You are obliged to take delivery of the goods at the agreed place and time. If you do not take delivery of the delivered goods in accordance with the previous sentence, we will notify you by e-mail where you can take delivery of the goods, including the deadline for taking delivery, or we will redeliver the goods to you based on your written request sent no later than 14 days from the date you were supposed to take delivery of the goods, and you undertake to pay us all costs associated with redelivering the goods. In the event that you breach your obligation to take delivery of the goods, except in cases pursuant to Art. 6.4 of these terms and conditions, this shall not result in a breach of our obligation to deliver the goods to you. At the same time, the failure to take delivery of the goods shall not constitute withdrawal from the contract between us and you. If you fail to take delivery of the goods even within the additional period, we shall have the right to withdraw from the contract due to your material breach of contract. If we decide to exercise this right, the withdrawal shall be effective on the day on which we deliver this withdrawal to you. Withdrawal from the contract does not affect the claim for compensation for damage incurred in the amount of the actual costs of attempting to deliver the goods, or any further claim for compensation for damage, if any.
  • If, for reasons attributable to you, the goods are delivered repeatedly or in a manner other than that agreed in the contract, you are obliged to reimburse us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address specified in the contract and they are due within 14 days of receipt of the e-mail.
  • The risk of damage to the goods passes to you at the moment you take them over. In the event that you do not take over the goods, except in cases under Art. 4 of these conditions, the risk of accidental destruction and accidental deterioration of the goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your part, the takeover did not take place. The transfer of the risk of accidental destruction and accidental deterioration of the goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the goods.
  • If the goods were not listed as in stock in the E-shop and an approximate availability time was indicated, we will always inform you in the event of:
    1. extraordinary production outage of goods, while we will always notify you of the new expected availability time or information that the goods will not be able to be delivered;
    2. delays in the delivery of goods from our supplier, and we will always notify you of the new expected delivery time.
  • If we are unable to deliver the goods to you within 30 days of order confirmation, for any reason, you are entitled to withdraw from the contract.
  • If the standard delivery time of the goods is longer than 30 days from the order confirmation, we will inform you in advance, in particular by means of information about the approximate time of availability of the goods published on the E-shop and by sending a separate e-mail requesting confirmation that you are aware of this delivery time of the goods. If you do not agree with this delivery time, you have the right to withdraw from the contract.

7. Rights arising from liability for defects

7.1 Introductory provision on liability for defects

  • We undertake to deliver the goods to you in the required quality, quantity and without defects.
  • We are responsible for defects that the goods have upon receipt. In the case of used goods, we are not responsible for defects caused by their use or wear. In the case of goods sold at a lower price, we are not responsible for defects for which a lower price was agreed.
  • The general warranty period is 24 months. The warranty period begins from the moment you receive the goods.
  • If the goods are exchanged, the warranty period will start again from the date of receipt of the new goods by you.
  • Your rights under warranty for goods covered by the warranty period will lapse if you do not exercise them within the warranty period. However, you must exercise your rights under warranty for goods that are subject to rapid deterioration no later than the day following purchase, otherwise your rights will lapse.

7.2 We guarantee that during the period of transfer of the risk of accidental destruction and accidental deterioration of the goods according to Article 7 of the conditions, the goods are free from defects, in particular that:

1. It has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the goods, or those that can be expected given the nature of the goods;

2. It is suitable for the purposes we have stated or for purposes that are usual for goods of this type;

3. It corresponds to the quality or workmanship of the agreed sample, if the quality or workmanship was determined according to the sample;

4. It is in the appropriate quantity and weight;

5. Meets the requirements imposed on it by specific legal regulations;

6. It is not encumbered by third party rights.

7.3 Conditions for exercising the right to liability for defects (complaints)

  • Upon receipt of the goods, you are obliged to carefully inspect and check the goods. In the event of detection of obvious defects (e.g. mechanical damage), you are obliged to file a complaint without undue delay in accordance with point 7.4.1. below. We will not take into account any later complaints due to obvious defects in the goods, including defects consisting in incompleteness of the goods.
  • You are obliged to exercise the right to liability for other defects (hidden defects) in the manner specified in point 7.4.1 below without undue delay after you have discovered the defect in the goods, but no later than the expiry of the warranty period.
  • The warranty applies only to manufacturing defects of the goods and defects caused by mechanical damage. You cannot exercise the right to liability for defects, in particular, to defects caused by wear and tear, mechanical damage, use of the goods in inappropriate conditions, etc.
  • You are not entitled to exercise your right to liability for a defect if you knew about the defect before receiving the goods, or if we notified you of it, or if you were given an appropriate discount on the price of the goods for that reason.

7.4 Exercising liability rights (complaints)

  • In the event that the goods have a defect, in particular if any of the conditions under Art. 2 are not met, you can notify us of such a defect and exercise your rights under liability for defects (i.e. claim the goods) by sending an e-mail or letter to our addresses listed in our identification data. You can also use the sample form provided by us for the claim, which forms Annex No. 1 to the conditions.
  • In your notification of your claim, please provide a description of the defect in the goods and your identification data, including the e-mail address to which you would like to receive notification of the method of handling the claim, and also indicate which of the liability claims for defects specified in points 7.5.4. to 7.5.8. you are claiming.
  • When making a complaint, please also submit to us proof of purchase of the goods (invoice) in order to prove their purchase from us, otherwise we are not obliged to accept your complaint.
  • The day of commencement of the complaint procedure is considered to be the day of delivery of the defective goods together with the relevant documents (according to point 7.4.3). If your submission with which you are making a complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request from you in writing, especially by e-mail, to supplement the submitted complaint. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
  • If you do not supplement the submitted complaint pursuant to point 7.4.4. of this article without undue delay, no later than 10 days from the date of delivery of our request pursuant to point 7.4.4. of this article, we will consider your submission to be unfounded.

7.5 Complaint handling 

  • Based on your decision as to which of the rights under Sections 622 and 623 of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in points 7.5.4. to 7.5.8.) you are exercising, we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of your complaint. In justified cases, especially if a complex technical assessment of the condition of the goods is required, no later than 30 days from the date of your complaint.
  • After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we may handle the complaint later; however, the handling of the complaint may not take longer than 30 days from the date of filing the complaint. After the deadline for handling the complaint has expired, you have the right to withdraw from the contract or you have the right to exchange the goods for new goods, if possible.
  • We will issue you with a written document regarding the settlement of your complaint no later than 30 days from the date of filing the complaint and will inform you of its settlement via e-mail. If the complaint is accepted, we will send you the repaired goods or exchange the goods for new goods or refund the price paid for the goods, unless we agree otherwise.
  • If it is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely manner and properly. We will remove the defect in the goods without undue delay.
  • If the defect in the goods cannot be removed and prevents you from using the goods properly as if they were free of defects, you have the right to exchange the goods or withdraw from the contract. You have the same rights if the defects are removable, but you cannot use the goods properly due to the recurrence of the defect after repair or due to a large number of defects.
  • If there are other irremovable defects, you are entitled to a reasonable discount on the price of the goods.
  • We will handle the complaint by delivering the repaired goods, exchanging the goods, refunding the price of the goods, paying an appropriate discount on the price of the goods, sending a written request to take over the performance (goods) or by justifying the rejection of the complaint.

7.6

The exercise of rights arising from liability for defects and complaints about goods is governed by the provisions of Section 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on amending and supplementing the Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Business Premises and on amending and supplementing certain Acts, as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling").

7.7

If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after you could have discovered it, but no later than 3 days after receiving the goods.

7.8

If you are a consumer, you have the right to exercise liability rights for defects that occur in consumer goods within 24 months of receipt of the goods.

8. Withdrawal from the contract

  • Withdrawal from the contract, i.e. termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways specified in this article, or in other provisions of the terms and conditions in which the possibility of withdrawal is explicitly stated.
  • If you are a consumer, i.e. a person purchasing goods outside the scope of your business activity, you have the right to withdraw from the contract without giving a reason within 14 days from the date of delivery of the goods, in accordance with the provisions of Section 7 of the Act on Consumer Protection in Distance Selling. If we have concluded a contract whose subject is several types of goods or the delivery of several parts of goods, this period begins to run on the day of delivery of the last part of the goods, and if we have concluded a contract under which we will deliver the goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery. You can withdraw from the contract in any demonstrable way (in particular by sending an e-mail or letter to our addresses listed in our identification data). You can also use the sample form provided by us for withdrawal, which forms Annex No. 2 to the terms and conditions.
  • However, even as a consumer, you cannot withdraw from the contract in cases where the subject of the contract is:
  1. Goods whose price depends on price movements on the financial market independent of our will and may occur during the withdrawal period;
  2. Goods that have been made to your specific requirements, that have been custom-made for you, or goods intended specifically for one consumer;
  3. Goods that are subject to rapid deterioration or spoilage and goods that have been irretrievably mixed with other goods after delivery;
  4. Goods in sealed packaging that have been removed from the packaging and are not suitable for return due to health protection or hygiene reasons;
  5. Delivery of sound recordings, video recordings, audiovisual recordings or computer software sold in protective packaging if the original packaging has been damaged;
  6. Supply of periodicals, except for sales under subscription agreements and sales of books not supplied in protective packaging;
  7. Delivery of electronic content, if it was not supplied on a tangible medium and was supplied with your prior express consent before the withdrawal period has expired and we have informed you that you do not have the right to withdraw from the contract.
  • The withdrawal period according to Article 2 of the terms and conditions is deemed to have been met if you send us a notification that you are withdrawing from the contract within that period.
  • In case of withdrawal from the contract, the price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the contract. However, the amount will not be refunded before you return the goods to us. Please return the goods to us clean, including the original packaging.
  • In the event of withdrawal from the contract according to Art. 2 of the conditions, you are obliged to send the goods to us within 14 days of withdrawal, hand over the goods to us or to a person authorized by us for collection of the goods, and you bear the costs of returning the goods to us. This does not apply if we agree to collect the goods in person or through a person authorized by us. The period is observed if the goods were handed over for transport no later than the last day of the period.
  • You are liable for damage in cases where the goods are damaged as a result of your handling them differently than is necessary to handle them with regard to their nature and properties. In such a case, we will invoice you for the damage caused after the goods are returned to us and the due date for the invoiced amount is 14 days. If we have not yet refunded the price to you, we are entitled to offset the claim for costs against your claim for the refund of the price.
  • We are entitled to withdraw from the contract due to the sale of stocks, unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the contract has suspended production or made significant changes that have made it impossible to fulfill our obligations under the contract or for reasons of force majeure, or if, despite all our efforts that can be fairly demanded of us, we are unable to deliver the goods to you within the period specified in these terms and conditions. In these cases, we are obliged to inform you of this fact without undue delay and to refund the total price for the goods already paid to you, within 14 days from the date of notification of withdrawal from the contract. We will refund the total price for the goods paid to you in the same way as you paid the total price, without prejudice to the right to agree with you on another method of refund, if you are not charged any additional fees in connection with this.
  • We are also entitled to withdraw from the contract if you have not received the goods within 5 working days from the date on which you were obliged to receive the goods.  

9. Submitting suggestions and complaints

  • As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to: kontakt@knxsolution.sk .
  • We will inform you about the assessment of your complaint or suggestion by email sent to your email address.
  • The supervisory authority is the Slovak Trade Inspection. (SOI), SOI Inspectorate for the Žilina Region, with its registered office: Predmestská 71, PO BOX B-89, 011 79 Žilina 1, tel. no. 041/763 21 30, 041/724 58 68.
  • You can also submit a request for an inspection if you are not satisfied with the handling of your request or complaint electronically via the platform available on the website. https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. Alternative dispute resolution with consumers

11. Final provisions

  • If our legal relationship with you contains an international element (for example, we will ship goods outside the territory of the Slovak Republic), the relationship will always be governed by the law of the Slovak Republic. However, if you are a consumer, your rights arising from legal regulations are not affected by this arrangement.
  • We will deliver all written correspondence with you by electronic mail. Our e-mail address is listed in our identification data. We will deliver correspondence to your e-mail address listed in the contract, in your user account or through which you contacted us.
  • The contract may only be amended by our written agreement. However, we are entitled to amend and supplement these terms and conditions, but this amendment will not affect contracts already concluded, but only contracts that will be concluded after the effective date of this amendment. We will send you information about the amendment to your e-mail address at least 14 days before the effective date of this amendment. If we do not receive a termination notice from you for regular and repeated deliveries of goods within 14 days of sending the information about the amendment, the new terms and conditions will become part of our contract and will apply to the next delivery of goods following the effective date of the amendment. The notice period in the event that you give notice is 2 months.
  • In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure or unforeseeable events, and if this situation lasts for a period longer than 10 days, both we and you have the right to withdraw from the contract.
  • Attached to the terms and conditions is a sample complaint form and a sample withdrawal form.
  • The contract, including the terms and conditions, is archived in electronic form with us, but is not accessible to you. However, you will always receive these terms and conditions and order confirmations with a summary of the order by e-mail, and you will therefore always have access to the contract even without our cooperation. We recommend that you always save the order confirmation and terms and conditions.
  • Our activities are not subject to any codes of conduct pursuant to Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.
  • These terms and conditions come into effect on 05.01.2022.

 

 

Annex No. 1 - Claim form

Addressee:                kontakt@knxsolution.sk

Filing a complaint

Title, first name and last name:

 

Residential address:

 

E-mail address:

 

Order and invoice number:

 

Order date:

 

Date of receipt of goods:

 

Goods being complained about (name and code):

 

Description and extent of defects in the goods:

 

As a customer of the seller, I request that my complaint be handled in the following manner:

 

I would like to return the money to my bank account (IBAN)/other way

 

 

Attachments:

The date:

Signature:

Annex No. 2 - Withdrawal form

Addressee:                kontakt@knxsolution.sk

I hereby declare that in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain acts, as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling") I withdraw from the Contract:

Title, first name and last name:

 

Address:

 

E-mail address:

 

Order and invoice number:

 

Order date:

 

Date of receipt of goods:

 

The item I am returning (name and code):

 

Reason for returning the goods:

 

Method for returning received funds:

 

I would like to return the money to my bank account (IBAN)/other way

 

 

Notice to the consumer: According to Section 10, Paragraph 4 of the Act on Consumer Protection in Distance Selling, the seller is entitled to demand reimbursement from the consumer for any reduction in the value of the goods that has arisen as a result of handling the goods that goes beyond the handling necessary to determine the properties and functionality of the goods.

The date:

Signature: